ORDERS/SHIPPING 

CAN I CHANGE MY ORDER ONCE IT’S PLACED?

Unfortunately, due to our quick fulfillment in orders, once your order has been confirmed it is not possible for any changes to be made. Please ensure that all information and items selected is correct before submitting your order. However, if your order has not shipped out yet, feel free to contact us and we will gladly cancel your previous order to allow you to reorder the correct item. Please note that given the speed at which items may sell out, we can’t guarantee that your item(s) will still be available if your order is cancelled.

I FORGOT TO USE MY DISCOUNT CODE

Our software does not allow us to adjust prices once the order has been confirmed. Please ensure that all your information, items, and applicable discount codes are inputted correctly prior to submitting your order. If your order has not shipped out, feel free to contact us and we will gladly cancel your previous order to allow you to reorder the correct item. Please note that given the speed at which items may sell out, we can’t guarantee that your item(s) will still be available if your order is cancelled. 

PRODUCTS

THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?

Due to the high demand of our popular items and sizes, they do tend to sell out quickly. While certain products are very exclusive and only released once, most of our items are regularly restocked.

To be notified when a product is restocked:

• Select the item and size that you want
• Click the “Notify Me” tab on the right side of the screen
• Input your email and/or phone number
• As soon as the item has been restocked online, you will receive an email and/or a text message

**Be sure to be quick once you are notified. Due to having a long list of people waiting to be notified on restocks, there is no guarantee that you’ll be able to get the item that you are waiting on. 

RETURNS/EXCHANGES 

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Apparel may be returned for store credit within 30 days of purchase. All items must have their original tags attached, be unworn, and unwashed.

Any exchanges must be for products of equal or lesser value. If the items you requested are of a greater value than the original product(s) being exchanged, you will be issued a store credit.

If the product(s) you are requesting for is out of stock at the time your return arrives, you will be issued a store credit. Please list alternative options on the return form if you prefer a direct exchange.

Unfortunately, we are not able to accept backorder at this time.

**If a product is individually marked as final sale, returns are not possible.

HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?

Please allow 2-3 weeks from the time that you have shipped your item(s) back to us to process your return or exchange. Once it has been processed, you will receive a shipping confirmation email with a tracking number or an email confirming your store credit issued.

I RECEIVED A DEFECTIVE PRODUCT

Please contact us with an uploaded photo of the defective item. Once submitted, we will review your request for approval. Once approved, you will receive a prepaid shipping label via email along with further instructions.

Your satisfaction is our number one priority and we will make sure you receive the high quality product that you can expect every time from RIVALHYPE.

RETURNS/ EXCHANGES ON SALE ITEMS

All items purchased at a discounted price are final sale, which makes these items ineligible for returns or exchanges. This includes holiday sales, site-wide or product flash sales, and items purchased using sale codes.

We thank you for understanding this policy!

AM I RESPONSIBLE FOR RETURN SHIPPING?

You will be responsible for paying postage on any returns. If you are requesting for an exchange, we will waive the standard shipping fee on your exchanged item.

I SENT BACK MY RETURN/EXCHANGE AND I HAVE NOT HEARD ANYTHING

Do not worry, your return will be processed. To guarantee a fast turn-around time on returns and exchanges, please do not email us more than once in regard to the same inquiry. Please also be sure to get a tracking number when shipping your items back to us. You can refer to the tracking number in order to check the status of the shipment. Upon being returned to us, we will typically process your return within 2-3 business days.

I WAS SHIPPED THE WRONG PRODUCT

We apologize for the mix-up and want to ensure that you get the right item as quickly as possible! Please feel free to contact us of the mix up specifying the original product ordered as well as the actual product you received, including the style, color, and size. We will then send you a prepaid shipping label to return the item.